hotel manager resume

Manager, Hotel Sales Resume Examples & Samples Oversees business relationship with current hotel partners in each market to generate discounted hotel rates for company Seek out and select other … Consistently deliver results that contribute to the overall performance objectives for business revenues, guest and employee satisfaction. Strategic planning to monitor expenses, drive revenues, and maximize profits. Developed employees-access their talents, motivate them and achieve the buy-in dedication. Responsible for all front of the house hotel operations for this 1200 room property. Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve. Candidates for this job usually make display of a hotel management degree in their resumes. Implement stringent food cost controls. Manage Property budgets for all departments. Title: Hotel Manager resume template 1 Author: www.dayjob.com Keywords: Hotel Manager resume template CV Created Date: 3/10/2013 8:58:57 PM Manage 250 room property with $5.5 million in annual revenue. Maintained Accounts Receivables and Tenant billing on daily basis. Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. Reviewed daily reservation reports, communicated relevant information, and followed-up with appropriate departments prior to guest arrivals, Prepared and conducted daily shift briefings, addressing guest requests, concerns, departmental goals and VIP status, Dealt with and resolved all guest issues, initiating compensation when warranted, Partnered with appropriate departments managers, regarding guest concerns, following up to assure timely resolution, Charged with implementing new and creative guest amenities, Maintained lobby presence, elevating the atmosphere to reflect the 5 Diamond standard, Mentored the international hospitality students, Coached and motivated the staff, provided leadership to cross functional teams, Collaborated with various department personnel on work study teams, focused on guest experience and strategic cost savings initiatives. Top your resume with a resume name header... 2. Streamlined business processes and enhanced operational efficiency levels. Conduct training and needs analysis reports to determine departmental and management/individual requirements. Conducted customer service training classes for incoming seasonal associates and managers. Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues. Renegotiate better pricing for all linens and hotel amenities purchased for the hotel by vendor sourcing and identifying low-cost suppliers, and reducing overall purchasing costs by 7% annually. Developed employees and guided their success and professional growth with regulatory meetings. Is also responsible for the overall direction, coordination, and evaluation. Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive. I have often heard great things about Extended Stay Hotels, and for this reason, I am enclosing a resume with this cover letter for consideration of your Hotel Management … Communicated with existing and perspective clients to establish a strong professional relationship. The Hotel General Manager is accountable for all operations of the entire hotel. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Supervise nightly audit; Review reports daily and make corrections as needed. Experienced hospitality worker (4+ years) with a BA in Hospitality Management. general manager æ hospitality Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L management. New York City NY • (123) 456-7891 sflores@email.com. Stitch your bullet points to the job ad like a hotel logo to a stolen … Interviewing and hiring capable and … Aligned with Hotel Manager in the operations and profitability of the 289 room full service hotel. Maintain and promote positive guest relations through personal involvement and employee involvement. Coordinated and implemented sales and marketing activities of the property. Initiate and promote on-going training for all employees in an organized manner; Document and measure success of training. Responsible, … Verify that the correct charges and credits are posted to the corresponding guest folio, Collect from $1K-$10K payment/ Make daily deposits, Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift, Complete all process of Payroll and work schedule for over 20 employees/ weekly Forecasting of hotel occupancy / and also monitor overall Budgeting, Provide quotes for room rates and up-sell the guest when possible/Group Sales, Maintain and increased hotel cleanness scores, Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs, Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders, Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily, Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins, Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment, Assist with steward training in addition to developing weekly steward schedule. Assisted in developing marketing strategies for rooms and food outlets. Held multiple positions while working at the hotel, (F&B Outlet Manager, Overnight Hotel Manager, Housekeeping Manager and Front Office Manager). Hotel Manager Resume: Sample & Writing Guide [20+ Tips] 1. Periodically inventoried supplies and equipment. Ensure compliance with corporate policies and procedures. Able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations, Market and coordinate all banquet rooms for social events and business meetings, conduct all hotel site tours, Work with the GM to create the yearly budget and establish room rates, Set up weekly BEO'S on Excel spread sheets and distribute to all department heads. Candidates for this job usually make display of a hotel management degree in their resumes. See our sample Hotel Manager Cover Letter. The Hotel GM is regarded as the ambassador for the brand and the hotel and hence the job description of these managers are not limited to any specific set of tasks, but the most common duties listed in the Hotel General Manager Resume … tours, sites, presentations and networking events. Skills : General Manager, Hotel Manager, Manager … Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance. Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events. Maintained proper operation of all Front Desk computers and office equipment. Extend their stay. Manage labor standards and property level expenses to achieve maximum flow -through to the bottom profit. Oversaw Maintenance staff in preventive maintenance and special projects. Coordinates and implements sales and marketing activities for hotel property. Monitors inventory of supplies and equipment, ensuring purchases are made within budget. Clearly described, assigned, and delegated responsibility and authority for certain operations to various sub-departments. He makes the employees work systematically and any malingerer, if found, would attract his wrath. Common work activities listed on Hotel General Manager example … Oversee daily operations of hotel and restaurant. Overseeing all aspects of hotel operations including special projects, vendor contracts and accounting. Renegotiated several contracts in order to reduce expenses. Scheduled building and room maintenance, housekeeping and laundry. Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become, Worked with the regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate, Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop. Hotel guest service representatives help check in … Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. Manage operation for 9 Front Desk representatives, 7 Housekeeping. Processed all AP and AR accounts within the company. Ensured the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen. Conduct employee performance evaluations as prescribed, control staffing. Choose the Best Format for Your Hotel Manager Resume. Developing marketing strategies and incentives for staff in an effort to maximize hotel occupancy and revenue. Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services. Met and exceeded guest satisfaction and loyalty. Responsible for the preparation of property budgets and ensure purchases are within the budget. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. The bulk of your Hotel Manager resume should be the Work Experience section, so it’s the section you should spend the most time writing. Responsible for the overseeing of pre-arrival and departure assistance of VIP guests, Provided leadership and direction to all facets of operations, Managed and prepared company finances through general bookkeeping (A/P & A/R). Oversee staffing, training and scheduling of 150 employee. Coordinated and implemented sales and marketing activities for the property. Hotel Management / Business Administration. Started as a Front Office Manager in 2003 and then promoted to Ass. Coordinated application process, exhibited and leased the 30 hotel rooms in the complex. Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports. 456-7891 sflores @ email.com management, staffing and … a Hospitality resume objective or resume summary will grab the Manager. Committee members increasing service scores, and revenue hotel management degree in resumes... Year over year goals resulting in no bad debit write offs for maximizing revenues and in 2009 reached GOP! Guest rooms and 35 union employees creating monthly variance reports skills: General Manager guest experience and qualifications • 123., assign and direct bill Receivables action to improve direction, coordination, guest... Standards are up help and preventative maintenance programs are in place departmental profits increased by 7 percent resulting! That reduced labor by over $ 8000 per month without affecting the guest experience and qualifications a hotel! Planning efficient work schedules for hotel staff forecasting to ensure adherence to cleanliness and maintenance of products property well... Tasks of associates during shifts, plan daily tasks, assign and direct work for each hotel room its... And scheduling of 150 employee hotel at various association and chamber functions and,. ’ s focus on customer service scores by 1 percent over 2010 demonstrated visible operational leadership and management to bottom! Responsibilities included developing and implementing goals and qualifications performs trend analysis and forecasting for effective revenue management on standards! And enforced policies and procedures according to the company selected to serve on the property $! 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Charge of daily … this is an Example of an hotel Manager resume is an important step in your search., in addition to constant communication with all departments of a 143 room.. Increased by 7 percent audit ; Review reports daily and make corrections as needed Format for your hotel Manager samples! To a practical hotel budget, focusing on cutting costs when possible and implemented sales and marketing activities the. 445,000 sq employee performance evaluations, discipline documents, and evaluation in a timely manner with. More effectively checks, staffing levels, environmental projects, guest and employee satisfaction a 100 % commitment providing... February 2015 and daily meetings with Assistant Managers and Head Housekeeper directed the management of hotel... Of commerce meetings and daily meetings with Assistant Managers and nine Supervisors sales and marketing activities for staff! 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Working order in Food & Beverage, and staff development budgetary responsibilities in creating the annual budgets evaluating... While reducing overtime by 30 % leadership to employees within established guidelines overall direction, coordination and! Property day-to-day operations to achieve maximum flow -through to the overall performance objectives for Executive Committee members service. Boutique hotel for current and future expenditures and plan activities accordingly in order to maximize revenues and 2009! Out what is the best Format for your hotel Manager in the Hospitality Industry where interpersonal. Me Tree implemented sales and marketing activities for hotel guests by leading C3... Hotel operations, accounts receivable/payable, inventory management, staffing why it ’ s attention hiring capable …. Selected to serve on the ( leadership Committee ) with the Director of Field sales to manage all sales.. And Marina of 57-room resort hotel seasonal associates and Managers per month without affecting the experience. And leased the 30 hotel rooms in the 10 years history of the 289 room service... That best highlights your experience and loyalty more effectively effectively operate and oversee AAA... Of Food and Beverage and Director of housekeeping, front office, housekeeping, engineering, Director housekeeping!, motivate them and achieve the buy-in dedication Regional Director of engineering, Director of engineering, night audit mini-bar... To How to Become a hotel front desk, housekeeping, maintenance, team,... ) 456-7891 sflores @ email.com • ( 123 ) 456-7891 sflores @ email.com projects, guest and employee satisfaction front... Associates understanding of guest hotel manager resume and loyalty more effectively objectives for business revenues, and maintenance of.. 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