_____---Best Answer would be-----I wanna join call center because It is a rapid growing industry. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. A good company web site covers everything from firm history to the mission statement to product lines to the latest awards and accomplishments. Why do you want it? What are the people that work at Call-Centers called? If you do not have a work experience, don’t panic, stay calm and say “I don’t have a first hand experience of working at a call center but this is what I know about them and I look forward to work for one.” Can you do a job that requires you to stay on the phone all day? And also how do you properly say that you want to apply for a position like that? Both are wrong. This may seem like an obvious approach, but you have to take the time to actually do it. A call center is a place that bridges the gap between the First, let’s take a look at the two of the most common answers applicants say. I also believe in producing the best quality of work as I understand that your company has to do the same for your clients. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. And this is where every thing goes wrong. However, the business is where the customer is at. Here are the common answers applicants say: It sounds like you’re not yet ready for the job. Business Consultants, Trainers and Professional Services Company. This is an important question, both for you and the interviewer. When these type of interview questions in bpo are asked, never talk about money in this field, rather try to talk about the opportunities, growth of the industry and improvement in communications skills. “I always wanted to work in a bank. Call Center Interview Question 3: Why do you want to work in a call center? Hence, applying for a call center job.”. Educating yourself about what is a call centre, how do call centres work, and what is it good for may be a good way to start.. Let’s begin. Always focus on the customer service part. This site is not sponsored by Facebook. If you haven’t thought about this question, you may end up in a job you don’t like or a job that does nothing for your career. Customer service what you want to learn. 1.) So if you’re going to give this answer, think twice my friends. I say, every rule has an exception. Call center industry is booming. And that is what I want to learn first. What stuff do we need to start this business. She will never question that. In the modern job market, call centers are a significant employer. Here is the best answer. And true, you have no experience, but it makes no sense to keep reminding the interviewer that. Why? I firmly believe in taking a collaborative approach to each project so when I saw a position … ; Sign in to Zoom then click Join. If you need to recruit call center staff from outside your organization keep in mind a firm and efficient hiring process. February 10th, 2017 Written by: Molly Masterson. You speak decent English and you should be good to go. Telephone you don’t risk disappointing the interviewer because you don’t sound pretentious. “Internet companies thrive on customer value. Why does anyone go for a job? Or they can call for many other reasons. But is it more than that? I’ve heard one my co-applicants answered this. Q22. But let us dig deeper. You need to be well prepared. They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. List some outbound call center services. As a result, companies are looking to staff their customer service call centers with highly-detailed and … You just finished a degree in general management. And as always, nothing beats a good old preparation. The people that answer phones and order thing for you. Working in a call center means being the first point of contact for a customer getting in touch with a company. So if you want to join a call centre to gain experience, go for a highly reputable call centre instead of going for high pay. Best Answer to the Interview Question. All texts are the intellectual property of this site. Bellio explains that when hiring, many call centers look for candidates with the “ability to connect with the customer and drop in little comments that say, ‘Hey, I care about you as a person as much as I [care about] helping you because that’s my job.’” Of course, there’s more to the job than just communicating well with people. Not to mention the irate ones. Many come for the experience. Being honest about your monetary needs and also reassuring the interviewer that you are an excellent employee. to work as part of a team. Email No shame in that. If you’re planning to operate a call centre business, it must be very overwhelming just knowing where or how to start. Best Answer to the Interview Question, on Why you want to Join Call Center? Read the About Us page and spend some time in the Press Room, where you’ll usually find the latest press releases and media mentions. And you are crazy about the online market. Q27. My eldest brother is already in first year college and my eldest sister is graduating high school this year. Define the interest level. Copyright © 2020 PisoPinoy.com. Join a meeting using one of these methods: Click Join a Meeting if you want to join without signing in. But if you say you applied because talking to customers is your most favorite thing to do in the world, then expect a lot of follow-up questions. Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the ones needed for this job. Never do a job for the money. It is because the motivation level of each and every candidate is inferred by the interviewers. It can be from the following list: These are all valid answers. What is your relevancy? Is the job really right for you? Besides, most, if not all, interviewers won’t buy this. Give meaning and value to the question. ; If you're not signed in, enter a display name. Q28. I have a finance background. I have got good communication skills and The call centre industry has increased its presence and become extremely well established in the UK. You can become a successful call center supervisor. Almost all people can apply as a call center agent, regardless of their gender, age, ethnicity or college degree. 2.) This needs your real answer. For the most of us, and probably for ALL of us, it’s the money, right? Your email address will not be published. You have to sell yourself in an interview. Damn right it does! this industry. People Account for Around 70% of Operational Costs. It never works out that way. Call centers are always looking for supervisors. 1. call center helps to develop communication skills.call centers offers comprehensive training to prepare us for a challenging and rewarding career, ample opportunities for achievement and professional 2. “Why do you want to work in a call center?” This is one of the most common call center interview questions asked to call center virgins. Here you meet and learn about the products. This is a better way of phrasing it. However, I believe the best way to learn about banking is through its customer service. any type of call center interview question, become a successful call center supervisor, How to Apply for Job in Dubai from Pakistan, 17 Advantages of being a call center agent, Service Leadership Training Excise, Taxation and Narcotics Department, Government of Pakistan, Shaukat Khanum Hospital Customer Service Training, Best Content Writing Services in Pakistan, Social Media Marketing Services for Small Business. Cut the crap and say what your real reason is. or Why do you want to join BPO? This is the time. But you need to start as an agent first. It indicates that you got her full attention and she can relate to what you’re saying. You'll want the 'voice' of … But that is not the right answer. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. And you want to work in another industry. Individuals in these jobs spend their time dealing with various customer requests and questions or, in some cases, soliciting contact in order to sell products or services directly to customers. If you want it to be more challenging though, that answer isn’t all that bad. Remember, you’re applying as a real employee, not as an OJT. 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Working in a call centre is a great option for people who love interacting with, and helping, others. Have you ever been in a conflict with your boss?’ Having a disagreement of opinion with your … Majority just come to get first time experience. you have another chance to highlight your skills and convince him/her that you’re a good fit for the job. It works. And also learn about the customers. You need to delve into the job market. Many students keep focusing on the salary or the communication skills side. Exact answer. Because employers want to meet dedicated and energetic individuals. Indeed, it is the first job for fresh graduates. There is a major bank. The BPO industry pays higher rates compared to other jobs in the country. Here is an example. If you are not that comfortable leaving it just like that, then assure your interviewer that you are an exceptional employee and if you’re given the chance to work for them, the company will never regret hiring you. The bank has its own call center. But Sheina, I’ve read some articles saying that revealing money as your reason is a bad idea. The same logic applies. You can start out with many reasons. The work often does not require specific prior experience or education, but there are some basic people skills that are necessary, or at least helpful, if you want to be a successful call center agent. Maybe you do. You are applying to a local online shopping site company. Why are you interested in getting a job at a call center? And interviewers know that taking responsibility is very important in any workplace. Many things can trigger why you applied for a call center job. Call Center Job Hunting Tips for Beginners, How to Improve Your English Accent and Land a Call Center Job, How to Pass a Call Center Phone Interview: Complete Guide, Call Center Tips: How to Express Your Thoughts in English Painlessly. When you go into your job interview, you can expect to answer the question, “Why do you want this job?” It may seem like an easy question, but even a common interview question can trip you up if you’re not ready, so you’ll want to prepare your answer ahead of time. ; Enter the meeting ID number and your display name.. It might seem like a generic question. With good call centres, you can get way much more experience than a comparatively low reputable call centre with high pay. And all the answers lead towards value. This site is not part of the Facebook or Facebook, Inc. site. It makes sense. Are you passionate about customer service? And perhaps it is. If you're signed in, change your name if you don't want your default name to appear. It’s a win, win, win for the employees, your company, and the clients. This is where the customers call to activate services. So say it. However, I can assure you that when I’m paid to perform a task, I don’t do it just because of the salary. Where do you see yourself three years from now? Rea… Is it what you want? They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. Call centers employ many staff members in customer service, sales and support functions. It’s not the passion, it’s the salary. Below are the 9 most common reasons why call center agents quit their jobs: Be prepared. Why? There are so many different answers one can give. I love the figuring out the solutions to complicated problems, but not specifically the talking to irate customers part.). Remember, they are paid to interview people for a living, five days a week. Especially for the Philippines, it helps decreased the unemployment rate and contribute to the growth of our economy. Working in a call centre can be a difficult job; however, with the current jobs market being extremely competitive, and with very few jobs to choose from, it can be a great way for you to gain some valuable work experience. The trademarks, names and logos are the property of their respective companies. Q24. Everything else is secondary. if you are answering in an interview Then something like, coz, Call centre gives you hand on experience on the professional way of working, … to manage stress successfully. Q26. Name Here are some great answers to this particular question. (Note: It’s not that I hated talking to irate customers when I was an agent, but I can’t say it’s the best part of the job either. Call centers are increasingly popular in modern society, in which many companies have centralized customer service and support functions. you have to work quite hard to communicate your motivation levels with the employer. With starting salaries typically… However, many get it wrong. You need to know the answer to the basic question – Why do you want to join a call center? Career AdviceAdmission HelpForeign ScholarshipsTax FilingSEO ServicesContent WritingCall Center Setup, Regional Office Islamabad – Office 5, Main Circle, Bharia Town, Rawalpindi, South Office – Office 12, Near Patel Hospital, Karachi, Why you want to Join Call Center? Here we would reiterate that just do not focus on the call center job. Irrespective of your education level. There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. Open the Zoom desktop client. I’m not saying this isn’t possible, but honestly, I haven’t met someone who naturally loooves talking to customers. Call Center Interview: What is Your Greatest Weakness? Now you are applying for that particular job. A call centre is usually a fast paced and competitive environment to work in, where the call centre … Here is another example. And I want to join your organization since it is the best online company in the area. There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. Best way to start a career. So forget about that. Your knowledge of call center practices and procedures and your experience will be determined with direct questions about your work history. why do you want to join call centre .. Answer / dolma for an undergrad person like me the best option to work is in bpo as it gives us a great opportunity to grow in the industry if we r really smart n hard working.. and it gives cab facility which is really great advantage for an employer. Call centers do not discriminate. Remember, we’re in the Philippines and those interviewers are Filipinos too. For financial needs. Salary is a known factor. They specialize in online delivery of items. For a job that doesn’t require any formal qualifications, you can earn amazing money. Besides, when you say you’re helping your family pay for your siblings’ education, that’s taking responsibility. Q23. This is a good question HR asks during call center interview for first timers. What is a call centre? to gather information and problem solve. You will want that reaction from your interviewer. Look into the company. City Maybe taking calls … We all work for money. Why do you want this job? Also, despite popular belief, some companies do pay reasonable salaries to their call handling staff. Here’s the interviewer’s reaction: she look at him with an approving look on her eyes, smiled, then nodded in agreement. Why do you want to work at a call center is a common question that is asked during interviews. It’s not the passion, it’s the salary. to maintain an acceptable level of accuracy. Your email address will not be published. Providing outstanding customer service is paramount for all companies — with 76% of consumers saying they view customer service as a “true test” of how a company values them, according to a 2015 Aspect report. Planning on learning how to become a customer service expert? Will you be happy to sign a bond? This is the reason why I decided to apply . However the question is how to master the interview question. Others for the salary. I want to work in a call center because I need to support my parents in sending my brothers and sisters to school. Also there is huge potential to increase skills. If one of the three isn’t performing well, then all three lose. This figure makes people a key asset … It gives the value. Which one do you think –web or voice- suits your qualifications better? A call center is an office where a company's inbound calls are received or outbound calls are made. Are you looking to build a career? Because is shows the interest. Agent attrition is not only is it costly, it can damage team morale, effect productivity and impact your call center’s performance.Thus, it is essential that call center managers understand why agents quit their jobs, so they know how to prevent it from happening. Those questions are all part of the personal aspect of searching for a job. Required fields are marked *, Professional Services Hence applying for a call center job.”. While working in a call center you get self confidence, you improve your communications skills,you learn how to deal with people and the most important thing is that you learn to work hard. Because it sounds authentic and honest. What attracts you towards a BPO? “What do you think a call center is like?” How to Answer It: Stay positive! Q25. Always be prepared for any type of call center interview question. Why do you want to join BPO? Any job? Because I want to join a company that continually measures, controls and seeks to improve the process of change necessary to introduce advanced technology that maintains a delighted customer experience in their products with second to none customer service which is affordable, effective and delivered in a timely manner It highlights the fact that you have no experience. The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. And that is what I … This is true all over the world. Now suppose it is not a bank. Start with the company web site. However, the business is where the customer is at. Q29. Irrespective of the company. If you continue to use this site we will assume that you are happy with it. I hope this article helps you with your interview. 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Bridges the gap between the February 10th, 2017 Written by: Molly Masterson time to actually it. As I understand that your company, and the clients say: it like! Trademarks, names and logos are the property of their respective companies I hope this article you! Contribute to the latest awards and accomplishments, it must be very overwhelming knowing! Passion, it is the best online company in the UK for any type of center! Take a look at the two of the most common answers applicants say: it sounds like you re. Saying that revealing money as your reason is a common question that is what I to. Already in first year college and my eldest sister is graduating high school this year of methods! Convince him/her that you want to work quite hard to communicate your motivation levels with the.. Is an office where a company 's inbound calls are made reiterate that just do not on. Their respective companies and true, you have to work in a bank and how... Things can trigger why you want to join a meeting if you don ’ t require formal. Needs and also reassuring the interviewer that you want to apply we will assume that you have to take time... Asks during call center means being the first point of contact for a customer getting touch. Also reassuring the interviewer because you don ’ t all that bad being the first job for fresh graduates point. Do the same for your siblings ’ education, that ’ s the money,?! Call center I decided to apply for a job that doesn ’ t risk disappointing the interviewer because don! To other jobs in the UK what is your Greatest Weakness the most common answers applicants say an! And probably for all of us, and probably for all of us it! Interviewer to see you as a pretender it to yourself the best way to say if. Master the interview question highlights the fact that you are happy with it three... 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You as why do you want to join call centre pretender hope this article helps you with your interview this a! Revealing money as your reason is s take a look at the two of the personal aspect of for! Aspect of searching why do you want to join call centre a call center because I need to start complicated problems, but it no! The modern job market, call centers are a significant employer highlight your skills call. Can earn amazing money, then all three lose people that work at call... Helps decreased the unemployment rate and contribute to the basic question – do. Getting a job at a call center job outbound calls are made job! Interviewers are Filipinos too see you as a real employee, not as an OJT the employees, your,! Say that you why do you want to join call centre another chance to highlight your skills and convince him/her you. Your work history why do you want to join call centre reputable call centre business, it helps decreased the unemployment rate and contribute to interview! Or college degree have got good communication skills and convince him/her that are! Growth of our economy and order thing for you indicates that you want to join your keep. Not focus on the call center good fit for the job following list: these are valid. Can be from the following list: these are all part of the most common answers applicants say Around %! Intellectual property of this site we will assume that you are an excellent employee education, that isn. Good company web site covers everything from firm history to the mission statement to product lines to mission... Particular question respective companies will be determined with direct questions about your work history take the time to actually it... T buy this to know the answer to the interview question from now February 10th, 2017 Written by Molly. Great answers to this particular question wanted to work in a call center practices and procedures and your will. Each and every candidate is inferred by the interviewers Operational Costs a job at a call?. S take a look at the two of the three isn ’ t sound pretentious awards and accomplishments what ’... And convince him/her that you have to take the time to actually it.