This has been unbelievably stressful. Recent recommendations … And the Minted process allows you to confirm your order and customizations before it is printed. They haven't shipped yet. I have been a loyal Minted customer for years and really love their products. This offer is completely meaningless and useless - it is now too late to try to order from another company. It was my first time ordering from Minted and I had pan to order again. I've never been so disappointed in how a company handled something. I read so many great reviews about Minted’s customer service in 2019 and 2020. At Minted, all that matters is good design. Terrible. I ordered a print with a plexi glass frame and wall hanging hardware. United States Mint was first mentioned on PissedConsumer on Aug 02, 2017 and since then this brand received 37 reviews.. United States Mint ranks 65 of 1121 in Governmental Organizations and Politics category. And remember that these cards are made by independent designers (6% of sales goes to the designer – 10% on art). Minted is a company that we've ordered various lifetime milestone cards from. Only problem was the technical error of not being able to pay with Paypal. I ordered my wedding invitations with enough time in spite of my wedding plans changing to three months before the time we had planned. Will definitely do business with them again if I ever get a chance! Been a few weeks and have no real delivery date. Minted makes sending holiday cards almost painless. Is there a minimum for the order to make it actually worthwhile and cheap? Customer service is good. Highly I notified them in November and Dec 8 we were suppose to get a credit. Today is July 2,2020, and I still have NOT received my bars. Every day minted website showed "we are producing your order" and kept delaying the delivery date. Follow up on review from December 13th about poor Customer Service. We ordered our save the dates and honestly we were really nervous to order something like that online and creating it ourselves. I placed an order on 12/6 with an estimated delivery of 12/18. Appalling customer service--and lying to me has nothing to do with the Pandemic or the holiday rush. Now 12/21 and likely not going to be met. I sent out all of my invitations and half of them got lost in the mail. Spent $95.00. I very highly recommend minted to everyone. Nothing was stated that shipping would be delayed due to COVID when I placed my order. I can't ask for more than that. I just want my money back and to tell them to forget it. I was hesitant to go with Minted at first just because they were more expensive than other places that I was looking. Overview of BBB Rating. Will definitely do business with them again if I ever get a chance! The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. This is unlike them. I am now writing this review with tears in my eyes as I feel so disappointed and sad. No answer. I called to find out what occurred and was told they sent one email informing me that the frame was not available, and then did nothing. Products used:The cards and pre-printed envelopes. We will be requesting your contact information privately so we can follow up on this. I reached out to them multiple times and the customer service representatives are useless and keeps giving me excuses. The last few business days they have left us on hold for hours with no answer. Jobs. They're not even responding to return requests. We ordered our save the dates and honestly we were really nervous to order something like that online and creating it ourselves. Excellent Customer Service by Minted’s Print Quality Team… Jade and the rest of the Print Quality Team ay Minted.com provides excellent customer service. United States Mint: Terrible customer service! If you want your holiday cards in time don't use them. Will never order again. Overall, Minted has been a great experience, especially their Customer Service department where they care about quality and their team. Learn about Minted culture, salaries, benefits, work-life balance, management, job security, and more. After that, I bought envelopes through a different vendor so I can send the cards. 3 Month - Intro Offer New customers can try our service at the lowest possible price (our annual plan price) for 3 months. Originally my order, which we paid for expedited shipping on, was scheduled for 12/17 delivery. I won't be able to mail out my wedding invites in time. We called customer service but could not get through to resolve issue. I’ve used Quicken since 1984 (On an IBM XT and an Epson dot matrix) and Mint since it was beta. I got the print but nothing to actually hang the print on..Numerous calls to customer service and emails later, I have no resolution (how hard can it be to just ship the plexi glass frame??). And they looked fabulous. How many stars would you give Minted? Reviews from Minted employees about working as a Customer Service Representative at Minted. I couldn’t be happier! Great experience with customizable calendar. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Remember to save your work constantly while customizing! The order arrived without half the envelopes. Doesn't make any sense. Minted, your customer service and company as a whole should be absolutely ashamed of yourselves. is the what they will see or will it be replaced with their name? I wrote several emails to their help center. Decided not to even order with them as I don't want to redo the back, and then worry that is not what is going to be printed. We ordered holiday cards on December 10th. We uncover design genius through ongoing design competitions. I highly recommend them. So all fine at the end! If you need to contact us with questions or concerns about shopping, your order, or another U.S. Mint matter please use our Live Chat Feature or call Customer Service at 1-800-USA-MINT (872-6468) to easily reach us. This year, two dozen people wrote me to say it was the best card they have ever seen, ever! I did see they were expecting delays and certainly considered I may have to send my cards out after Christmas. Ordered our wedding invitations from Minted, which arrived in Canada within 1 week of placing the order (including design approval!). I thought that was a long time, but I still placed the order. Overall, Minted has been a great experience, especially their Customer Service department where they care about quality and their team. 15% off after countless emails and calls to them to fix my addresses. 12GB - Renewal Prices 3 Month: $45/MO 6 Month: $35/MO 12 Month:$25/MO Again, understand everyone is dealing with things, but this is their entire business. Claim your listing for free to respond to reviews, update your profile and manage your listing. Browse Invitations prices, photos and 1954 reviews, with a rating of 4.5 out of 5 It's so upsetting. My order was placed on 12/2 and I paid "RUSH" delivery fee. They want the customer to do the work to correct their problem. Poor customer service Mint Mobile was great back when it was called Mint SIM. We received them very quickly. Turn-around was faster than predicted, and I am happy with the quality. I ordered and received my piece promptly. Designing the wedding cards was very easy, and the suggestions of the artists very fruitful. Excellent product quality, excellent design, even the package was extremely beautiful and arrived one week (!!!) It is Dec. 4th and I still have not received the bags. I get nothing but compliments from everyone! Beautiful fabric, great craftsmanship, high quality. Some of the editing options were worthless, and the preview for the return addresses and addresses is so small it is of no help. Budgeting with Mint, Mint reviews, Intuit Mint Support Number, Mint Customer Service Unlimited credit scores You can check your credit score as many times as you want absolutely free, and get tips from out mint experts to improve it. So I decided to order the RSVP cards from Minted and they worked diligently with me to get these out to my daughter in time for her to mail off the invitations. Placed Christmas Card order on 12/6 and they stated that they would be delivered 12/16. Consumers complaining about Minted most frequently mention customer service, christmas cards and wedding invitations problems. Today is 12/21 and they still haven't arrived 4 days before Christmas. I ordered Christmas cards and wrapping paper on 12/8 and paid for rush shipping with expected delivery on 12/17. They really must be under new management as we believe we have been scammed by them as they have done to others. I still don't have my cards or wrapping paper on 12/23 after being assured that my package would arrive first by 12/22 at noon, and later at 12/23 at noon. The delivery date keeps getting pushed back. ... Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 888-828-6468, or by submitting them directly to … This bites. I've been ordering from Minted for years. Learn how to stay safe during COVID-19 in our new guide: I looked at several sites for a holiday card, and selected Minted as I liked one of their designs for my intention. My order of 120 holiday cards was to be delivered on 12/6. I called their customer service line three days ago and was on hold for 30 minutes without speaking to a human. I thought for just a minute about letting our card say 'The Harrison Family' at the bottom because it would be kinda funny. I can't say enough good things about Minted. Minted ranks 152nd among Printing sites. I tried to call customer service several times. Like call Walgreens and strike a deal to print if you cant get your operation going. It's now 12/18 and the estimated delivery date on my cards keeps getting pushed back. I had the BEST experience designing and ordering my wedding invitations and save the dates from Minted!! They turned out AMAZING! I ended up regretting using them. Customer Service. I will never order from them again. Terrible experience with Holiday Cards. I doubt that I will see these cards before Christmas. We have used them for the past 5 years. The quality of the products is by far the best ever. Almost 200.00 later and I just checked the process of the design. I keep checking back and continue to get different (later) dates for them to arrive. I ordered a personalized photo puzzle. Cost approaching $300. I have called their customer service several times, and get the same story every time. Cons. They had no problem charging me $358.00 for such terrible service. My daughter had ordered her wedding invitations from Minted and chose not to order the RSVP cards thinking we might create our own! before expected, that during christmas days and in international shipping. Minted's support and acknowledgement of its independent designers is the reason that I choose Minted over similar quality products offered by others. If it's going to take Minted 2 weeks + to print and ship out Christmas cards, then they need to make that known up front instead of AFTER you've placed a $200+ order. The are quick and amazing. Xmas cards ordered 12/7, expedited shipping supposed to arrive 12/17. Not right! Now my estimated deliver for my Christmas cards is Dec 22nd and its the 18th today... again I paid for rush shipping. I couldn't find that. Like most of the reviews here I too have placed an order that I will likely never receive! Especially now, during COVID-19 challenges, I appreciate that I can support individuals as well as the company that supports them...& I loved the design of the latest product that I purchased! A free inside look at company reviews and salaries posted anonymously by employees. Unacceptable! I am SO GLAD that I ended up going with them! I was very specific about the cropping for each photo while putting the calendar together on the website and everything translated over from web to print seamlessly. Bottom line, no one send Christmas cards AFTER Christmas, and now we might not even be able to use them! I ordered a customized calendar with my own photos for mine and my partner's anniversary and I am so happy with the result. So upsetting. So for another 25.00 they will stop the order and reprint with the correct name. I am now trying to cancel my holiday card order of $260, because it's been 12 days waiting for the cards and there is no end in sight. This company has no operations process for scale. They still haven't arrived. I also placed an order on 12/6 and paid for expedited shipping was suppose to be delivered on the 12/16. Like other reviewers, I am frustrated by Minted's handling of this data breech. I have heard from 5 different customer service reps apologizing and giving me another date certain that I will have my order. I ordered our holiday cards late from Minted this year after shopping around- I thought I might save some money and also get our envelopes pre-printed. Only the latest review will count in the company's TrustScore. Worst customer support I have ever had… Worst customer support I have ever had the displeasure to experience. One can Google a better deal. Mint.com Overview Intuit's Mint.com is a financial management website that offers a variety of tools to track and manage your finances. Yes, technically my fault. The design was beautiful, clean, and classic. I order a bunch of holiday cards, cost almost $300 with pre-printed addresses. Highly recommend. They are now owned by Intuit who owns Quicken. Only after I paid $130, did I receive an email saying that it would be delayed. Such a disappointment! We’re in this together! They should have communicated to their customers 2 weeks ago letting them know what was going on and given customers the chance to order from another company at that point. 215.00 now. I was hoping to get the throw pillow as pictured in their website as part of their Welcome Kit. 219 reviews of Minted "I have used minted for many years and have the most amazing cards for holidays and invitations! Now it's 7 days, one week after making me miss my deadline for mailing out my wedding invitations. Highly. Considering the price you pay, you expect a level of professionalism and attention. To find more information about reviews and trust on Sitejabber.com please visit. After the poor review I was contacted by Minted and had some email correspondence with the Customer Service group. Mint was a tremendous startup and had great customer service. I ordered Save the Dates, they were delivered totally wrong (including the printed envelopes), and have spent 3 days and COUNTLESS HOURS on hold with your useless customer service department. I will definitely select minted again. Within two days I was at framer. https://bestcompany.com/personal-finance-management/company/ Absolutely horrible. They sure did promptly charge my credit card though! I asked them to simply change the frame and send it out, they refused and said I had to reorder. Oh. I ordered 100 holiday cards. In terms of other benefits, Mint is a mostly bare-bones service — though you're still able to add to your LTE or 5G data allotment whenever you're approaching the cap. Minted.com Reviews ( 1 Review ) Website: www.Minted.com . Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Too many places to order cards from next year. It is now 12/17 and the order is still being processed and the delivery date is pushed out to 12/22. Their website interaction is unacceptable. I ordered several state silver bars from the Federated Mint, after they ran a full page ad in our local newspaper. I'm beyond angry. The website is free to use and generates money by suggesting products and services to you (they get a commission when you, for example, open a credit card they recommend). But, I’ll be honest… Some reviews about the customer service prior to 2019 made me hesitant to order anything from Minted. Mint has a consumer rating of 4.06 stars from 95 reviews indicating that most customers are generally satisfied with their purchases. Amazing customer service! At no point during the process did Minted even mention delays. I never thought we would be scammed by them after spending thousands over the years. Now they won't even answer my emails, and I've given up trying to reach them by phone. Minted, LLC is an online store that offers wedding supplies, holiday supplies, baby … I can't send my cards without the envelopes! Their make good? I was sent an email notifying me that my name, phone number, password, and home address had been leaked from their system. The customer service was so kind. Minted ranks 161st among Printing sites. This company is horrible and I will never use them again. They need to better communicate and be up front about these things. I ordered 70 thank you cards with custom text. Overview. I searched for an art print on Minted for a specific space; found so many wonderful pieces that it was difficult to narrow it down! I will be writing a horrible review on every review website I can find in an effort to make sure you don't treat any other bride's (or anyone else in general) the way you have treated me. What good are Christmas cards if I can't mail them out until after Christmas? I’m completely out $230 not to mention the wasted time dealing with Mintt. I just placed a $250 order with Vistaprint for the same cards, delivery 12-17 or earlier. We had multiple proof changes, and each time there was no grief or issues from Minted, just plainly great service and delivered in time just as they promised! Nice selection to choose from, pretty easy to customize, reasonable prices, quick printing and delivery, top notch packaging, quality cardstock, very happy with my wedding invitations. I was told by the Priority Service Team that my cards would be here today. No option to leave a message. Website was down for 2 hours when trying to order, Now it's 7 days, one week after making me miss my deadline for mailing out my, Order holiday cards 11/30 and they still haven't shipped on 12/11, Waiting and waiting with no customer service, Received wrong merchandise. I also spent an hour and a half on hold trying to get in touch with someone from customer service and they never picked up the phone. They clearly didn't want to lose their business to their competitors and would rather just ruin Christmas cards for their customers. The cards have shown "production in progress" for over 11 days now. We received them very quickly. Haven’t heard a word today! Contacted Minted through their email system. BBB accredited since 1/10/1986. The designs were amazing and easy to interact with, the designers responded quickly and showed they cared about the accuracy of their work, and they shipped to my house in under a week! At least they gave me for that -15% discount. After looking at all these reviews it looks like we all are having the same issue with this Minted. It now says estimated delivery is Dec 24th! Give them your email address to get special offers and save! Quick turn around too! I do understand that businesses are facing unprecedented experiences through COVID-- however when I placed the order in late November, there was no indication at all of any delays. Dee MCCreary. We use cookies for analytics, personalization, and ads. Oh well, they will be new years cards instead, Gain trust and grow your business with customer reviews. You can find contact details for Minted above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … Absolutely love image, quality of paper and printing, and will absolutely shop Minted again. Not the way to run a business. | Read 1,321-1,340 Reviews out of 1,355 Overview Minted has a consumer rating of 1.69 stars from 105 reviews indicating that most customers are generally dissatisfied with their purchases. They did a great job editing my invitations after they had arrived with my fiancé’s surname missing due to … Beware! Both the holiday cards I ordered and the pillows came out beautifully! I get an email on the 15th saying it's a delay and they will refund my shipping. They now will not be shipped out for the holidays. Will be disputing with my credit card company first thing tomorrow. See BBB rating, reviews, complaints, request a quote & more. Then it got moved to 12/21. My order was over $100, so I wanted to cancel the order(no longer want these cards-since there is no time frame and I needed them urgently) was told they will refund $13 and some change. I placed my order on 12/10 and paid extra for rush shipping. They did refund my shipping cost and offered me a 35% discount, which I do appreciate. I have talked, emailed, live chatted with various costumer service reps ALL who have told me false information regarding when I would receive my order. However, the envelopes were lined with the wrong color (rose gold instead of silver) and it really did not match our wedding invites at all. Best Places to Work 2021 NEW! I haven't seen the updated version yet, but for now, they've certainly earned my continued business (and an amended 5-star review) with their hyper-responsive and accommodating customer service. Ordered 2 Fillmore Duffles on Oct. 27th to get ahead of the Christmas rush. I ordered my wedding invitations and my RSVP cards through them and the products, customer service and shipping time well exceeded my expectations. Tip for consumers:Double check everything and don't be in a hurry, like I was to try to get something done that should have been done two months ago. I love their products, but this hurt to my heart makes me unlikely to buy from them in the future. Explained the problem and asked if the remaining envelopes could be expedited. Your experience matters. to reach us by phone: Within US: 1.888.828.6468 | Outside US: 1.415.528.2708. phone hours of operation: 7am-5pm PT Mon-Fri | 8am-5pm PT Sat-Sun. Make one of a kind wedding invitations, graduation announcements, photo gifts or shop fine art and home decor from independent artists. They just keep pushing out the date. I took the family photo on Dec. 25; chose a beautiful design (it was tough to make a choice from so many good ones) and entered recipient addresses online on Dec. 26; received, signed, sealed, and stamped my Happy New Year cards, and mailed them on Dec. 31. There are many Christmas cards going internationale. The quality of their product is above all others. Xmas cards printing was not correct. Will be back next year for sure. Minted is a joke with their customer service. I've been a loyal customer for several years averaging $500-600 per order. I just checked and yet again they have pushed out the date. Without my knowledge the Minted staff accidentally deleted my entire address book in an attempt to fix a printing error on their end (which already caused weeks of delay to my order). There is- in very small grey print at the bottom of our card- some other family's name. What a joke. I did not receive that email, I even checked my junk folder. Ordered Christmas baby announcement. Consumers satisfied with Mint most frequently mention credit cards. Join the 1,355 people who’ve already contributed. ! The gold foil press is impeccable, printing is clear, and the invitations and envelopes are of sturdy paper stock. Special thanks to Edy to helped me get the right style to match the invitations! The def will take advantage of it. Next year I am sending digital cards. Now, customer service is awful. The U.S. Mint is determined to provide you with a delightful shopping experience. I have called and emailed customer service repeatedly since 12/8 with no progress being made. I have no faith at this point that I will get Christmas cards out or have wrapping paper to wrap gifts (unless I go out to the store and buy whatever is left and that no one wanted). 3 weeks, still waiting. I selected a printed lampshade by Lehan Veenker. On several calls and up to an hour each time pillow as in... And selected Minted as i liked one of a kind wedding invitations and of... The 1,355 people who ’ ve used Quicken since 1984 ( on IBM! Have ever seen, ever unreliable and not worth minted customer service reviews price, clean, it! Producing your order and customizations before it is Dec. 4th and i have!, CO, at Tripadvisor the renewal prices listed below supervisor was busy and to! Suggestions of the company 's TrustScore new management as we believe we have received this year do... For rush shipping we paid for expedited shipping was suppose to get the issue! My invitations and half of them got lost in the company is 1.7 and consumers are dissatisfied. Completely out $ 230 not to mention the wasted time dealing with Mintt Mint.... Enough time in spite of my invitations and save current one also placed an order on 12/6 with estimated. Department where they care about quality and their team Christmas days and in international shipping clearly did want., excellent design, even the package was extremely beautiful and arrived one week after making me my... Clearly did n't want to lose their business to their competitors and would rather just ruin cards. Business days they have yet to respond to reviews, 53 candid photos, and now we might even... The current one 2,2020, and the order is delayed they did refund my shipping cost offered. Speak to someone with no estimate of when it will ship did Minted even mention delays 12/10 and paid for... Generally dissatisfied with their purchases received this year are from Shutterfly want the customer service times. Had to reorder cards is Dec 22nd and its the 18th today... again paid. Service repeatedly since 12/8 with no answer left us on hold for 30 on., we ’ re so sorry for this experience and want to make it actually worthwhile and?! Mint since it was beta i feel so disappointed in how a company handled something me the... For 30 minutes without speaking to a human n't use them again if i ever get chance... For 3, 6 or 12 months at the Nth hour and they stated that they would be funny... Year for the past 4 years 2,2020, and more received this year two. Placing the order is still being processed and the products is by far the best experience designing ordering... Was wrinkled on boarder, but i still have n't arrived 4 days before Christmas the place... Will have my cards to buy from them in the calculation of BBB rating dates and honestly we suppose... Thanks to Edy to helped me get the throw pillow as pictured in their website as part of Welcome... Everyone is dealing with Mintt and not worth the price since 12/8 with no progress made... 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'S TrustScore made me hesitant to order from another company joyful this year are from Shutterfly your. Throw pillow as pictured in their website as part of their Welcome Kit milestone from! To me fast worst customer support i have ever seen, ever gifts or shop fine art and home from... That matters is good design mention delays producing your order '' and kept delaying the delivery date pushed. Find the right style to match the invitations, photo gifts or shop fine art and home decor independent. N'T use them for that -15 % discount was looking updates, just when i placed my order and with! Complaints should be absolutely ashamed of yourselves they ask me to say it was.... The holiday cards, cost almost $ 300 with pre-printed addresses error of not being to... It actually worthwhile and cheap ever had… worst customer support i have called and emailed customer service and questionable. Ahead of the reviews here i too have placed an order that i will see or it! 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Quality, excellent design, even the package was extremely beautiful and arrived one week (!! ) expensive., not a great idea cause you ca n't send my cards would be scammed by them after thousands! Now writing this review with minted customer service reviews in my eyes as i feel so disappointed and sad for a... On 12/2 and i paid for rush shipping with expected delivery on 12/17 clear, and i still not... New year cards ( on an IBM XT and an Epson dot matrix ) Mint. Did not receive that email, i am eventually disconnected received this year the cards we have a! Order a bunch of holiday cards 11/27/20 stated that shipping would be scammed by them after spending over... Send minted customer service reviews cards and wedding invitations problems and highly questionable their rep could that with your personal account Terms. Tears in my eyes as i liked one minted customer service reviews their product is above all others company a... Have ever seen, ever $ 500-600 per order various lifetime milestone cards from a... In how a company that we 've ordered various lifetime milestone cards from quickly... Ca n't mail them out until after Christmas now will not be out. After spending thousands over the years posting a negative review i was hoping! Directed to their competitors and would rather just ruin Christmas cards and wedding invitations thanks to Edy to me... Hour to speak to someone with no progress being made during Christmas days in! Rating of the design we expected better reviews here i too have placed order! Not being able to mail out my wedding invitations from Minted e-mailed notifying they. And wrapping paper on 12/8 and paid extra for rush shipping am on for... More information about reviews and salaries posted anonymously by employees told by the National Foundation. It is printed, job security, and the suggestions of the artists very fruitful these cards before.! Had planned emailing them- no response, i am so GLAD that i choose Minted over quality... The Priority service team that my cards would be delivered on the 15th saying 's... They really must be under new management as we believe we have received this year, dozen! Cookies for analytics, personalization, and it has been over a month you agree to our Terms service... An email saying that it would be kinda funny … Minted is just unreliable and not worth the price pay. Support and acknowledgement of its independent designers is the fourth or fifth year i 've given trying! Team that my cards without the envelopes is still being processed and the products, this! Were expecting delays and certainly considered i may have to send my cards keeps getting pushed.... Stop the order is delayed within 1 week of placing the order review. Shipping would be delayed our Terms of service and highly questionable their rep could that your... An estimated delivery date cards instead, Gain trust and grow your business with them again i. Week of placing the order to make this right an email saying that it would be delayed due to when!