Explain different kinds of budget (10 marks) Q3. Give the importance of front office statistic for business (10 marks) Q2. Complaints are business opportunities or threat. Define and explain the term ‘Hotel’. This free front office job description sample template can help you attract an innovative and experienced front office worker to your company. Runs preliminary reports. The important thing, the front office staff will also reflect the image of the hotel to the customers and they have a keen sense to anticipate the guests, needs and exceed their expectations. Why is Communication Important in a Workplace? Reviewing guest credit card transactions against established limits 5. Job purpose of Assistant Front Office Manager is to provide guidance and leadership as the Asst. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. Review all VIP room blocking. (source: www.pintrest.com) This section of the front office is located at the front desk. The role of the receptionist is vital for the smooth running of any office. If you need assistance with writing your essay, our professional essay writing service is here to help! 2. Define and explain the term ‘Hotel’. It is the first point of interaction between the hotel and the guests. 1. The information that agencies provide relates to fare details, tours, schedules, meals, and other important issues that affect clients. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. As a further level of control, it is preferable for those who make up the front and the back office to have different reporting lines. Handle guest complaints and review compliments. Front office cashier should ensure the timely collection of all guest bills from different outlets and posts them in respective folios in case if the Front Office is not computerized. This is contrasted with back office functions that provide services such as administration, operations and technology that don't interact with the customer. Sell hotel food and beverage outlets. Being the first point of contact with guests, front office is truly the heart of your hotel. Its main function is to handle incoming and outgoing calls. Write about Front Office staff skill in guest relations. Moreover, White and Beckley (1988: 51) pointed out that when telephone operators answer the telephone, they should identify themselves, announce the name of the hotel, with the addition of ¿½¿½Good morning¿½¿½ or ¿½¿½Good evening¿½¿½ with the appropriate intonation. Responds to guest inquiries. An important part of running a successful front office involves handling business appointments. Office management is an integral part of general management. They offer constant guest interaction, with the most diverse operating exposure in the hotel. Explain various services a hotel offers to its guest. They trade in equities, debt securities, derivatives, and provide merger/acquisition and leveraged buyout advisories. Offer a phenomenal guest-experience with eZee Absolute software. Involves frequent contact with parents and patients. A front office executive’s responsibilities will vary based on the nature of the organization, but some central tasks are commonly a part of the job. There are two types of printers: impact and non-impact. Tourism. Scope of job (Duties & Responsibilities): 1. Review and resolve dispute accounts and Housekeeping discrepancies and prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. Our software makes it a whole lot convenient for … Development of office systems and procedures: All the jobs in the office are interrelated and … Front office managers frequently interface with customers, often greeting them as they enter the establishment, answering inquiries and generating sales. Registered Data Controller No: Z1821391. Balancing all front office accounts 3. Following are the most basic responsibilities a front office can handle. 1. Contact involves dealing with sick people, including those with communicable diseases. According to Fitzsimmons and Fitzsimmons (1998 & 1994) presented that the front office staff must present an impeccable outward appearance to customers. Calculate total payments received during a time period, and reconcile this with total sales. The Role of a Front Office In A Hotel: The front office is a part of an establishment that comes in contact with clients or customers in marketing, sales and service departments. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. For each of the examples below, discuss which of the six major functions of the hotel front office (reservations, reception, communications, concierge, bellhop service, auditing) is … Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. Verify that the correct charges and credits are posted to the corresponding guest folio and collect payment for charges on the guest folio. The writer also found some problems faced by the Front Office Department at Sahid Jaya Hotel Solo. 1) Front Office or Front desk (reception) is the first impression for lodging establishment. … The front office staff records all the transactions between the guest and the hotel on the folio. Some roles which were traditionally dismissed as back office are rising in prominence. In small hotels, the front office might be staffed by one person who does everything. Whom you hire to be the eyes, ears, smile, and brains—or the head—of your school is incredibly important. Provide guests with information on local attractions. It helps in receiving, recording, … Perform check-in and out procedures. Then they must, verify all account postings and balances. The front desk is a common part of many work environments, whether hotels, beauty salons, dental offices or educational housing facilities. Always conduct your job with concern for the environment and its resources. Functions. Primary or basic functions An office basically performs those functions that are related to information management. Audit hotel paperwork to ensure the day has balanced Posts room charges and taxes to guest accounts. Explain Function and Importance of Front office. The front office depends on the support of the back office to function effectively. The role of the reservation department is not limited to making a reservation. Explain Function and Importance of Front office. Sign in guests as needed. Chair monthly Reception meeting to review performance & discuss existing problems for improvement. Reservation agents can book places for the client through online transactions. A front office manager, sometimes known as a receptionist or clerk, fills a large number of roles. The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk and elevator operator. Reservation agents can be employed by various agencies involved in reserving travel places for travelers. Complaints are business opportunities or threat. Remains current on room rates, room availability and emergency procedures. Staffing. The front office themselves provide many of the services during a guest’s stay and they are an interface in the services provided by some other departments of the hotel to the guest. It is a very important building as it is the centre of all postal] activity in a locality and letters remain the most widely used mode of communication in India. In some cases front office managers may also deal with troublesome customers or … Copyright © 2003 - 2021 - UKEssays is a trading name of All Answers Ltd, a company registered in England and Wales. These employees see HR staff as gatekeepers, people who hold little interest in employee concerns. Provide information and explain Players Club benefits, property amenities & marketing programs to our guests. Acquaint guest with hotel. Often provide first and last impression. From simple essay plans, through to full dissertations, you can guarantee we have a service perfectly matched to your needs. Front-office professionals create pitch books and financial models, and look after all pre-trade work and execution. Basic functions are differed from administrative management functions. The office manager must organize the office on modern lines for the efficient and effective performance. Interaction with others is constant and interruptive. Basic functions may be termed as primary functions. Stock shelves, and mark prices on shelves and items. White and Beckley (1988) mentioned that front office staff should use alphabetic system which is similar to the system that used by travel agents and airlines. The folio is opened with zero initial balance. Cash checks for customers. Ensuring that clients have access to various services without a hitch. Being the prime interface between the hotel services and the guests, the front office is located near the main entrance of the hotel. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. Explain different kinds of budget (10 marks), Q3. The front office plays a major role in delivering hospitality to guests. It allows everyone to share their inputs and feel that their ideas are being valued. Ensure that budget and cost effectiveness at the Front Desk is achieved. Approve duty roster prepared by Chief Receptionist and revise if necessary. Explain various services a hotel offers to its guest. Front office cashier, working in this section is responsible for updating guest bills, keeping up to date cash and credit transactions of the guest and get them settled before the guest departure. Front office employees must be trained properly to function within the guidelines and policies of the lodging establishment. While many people view the role of the receptionist as not so important, this couldn’t be less true! All the transaction passes through within this department. Tanpipat (1994) suggested an alphabet to be used, for example, M for Mike, N for Nancy, P for Peter. The front office of investment banking, mainly deal with sales and trading, which help to boost up profit as much as possible. Review Front Desk Logbook daily to monitor all activities. Smile and greet customers in a welcoming manner. As such, they must be well equipped with computer skills. There is division of labour too and so one person may not be required to do the whole job single-handed. It is clear that the functions of the front office and the responsibilities of the front office staff are highly variable. As this is the most important role in the front office, employees receive the highest salary compared to staff in the same position in other industries. Remains current on groups and property events. Manage walk-in traffic. Create a cancellation or no-show list so you can schedule other appointments to make up for dropped ones. Functions of an office. The function of a printer is to turn digital data into printed media. Maintain a good attendance record. All work is written to order. … Il s'agit évidemment des fonctions purement commerciales mais également d'autres fonctions pouvant être en contact direct avec les clients (livreurs, chargés de support client, responsables SAV, etc. It sets the stage for a pleasant or an unpleasant visit. The front office audit is concerned specifically with the following functions: 1. The functions of the front office during the stay of a guest include: (a) Handling guest accounts: Front office cashier handles posting of charges Explain the role of maintenance (engineering department) (10 marks), Q7. Allotting rooms while considering varied guest preferences can be easily done; either automatically or manually. Besides that, perform house counts and review daily arrivals, identify potential problems with rooms¿½¿½ activity and take appropriate action. Technical roles have developed beyond I.T. 2. Define Budget. They also must train and develop Front Desk Agents. Front Office BudgetingFront Office Budgeting The most important long-term planning function FOM is responsible for: 1. This section is handle by telephone operator and it is located at the back of the office. As keys to the guest satisfaction driver, the front office staffs are critical to the continued success of the hotel. Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. An office manager is requested to recruit and select the office staff by the top management. Stocks the front desk with daily supplies. (10 marks), Q5. Important of Front Office Department to the Hotel Hospitality, warm welcome. The additional words, ¿½¿½May I help you?¿½¿½ will give the impression of willingness to serve, which is all important in hotel. Define and explain the term ‘Hotel’. The first importance of front office operations is that it is the first point of contact that a guest or a potential guest makes with a hotel, either by telephone, writing or in person. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. (10 marks), Explain entry strategy and entry analysis in international business. Some employees regard Human Resource (HR) as the policing, traumatizing, systematizing arm of executive management. The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. Keep periodic balance sheets of amounts and numbers of transactions. No plagiarism, guaranteed! Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of UKEssays.com. There will be a receptionist close by to take down the visitor's name and ensure that they are comfortable … The information may be received from within the organization or outside the organization. Registration Card . It maintains records of the hotel occupancy, which help in planning sales and marketing strategies etc. This individual serves as the main point of contact for all guest requests and needs. Telephone operator job is to answer telephone calls, greeting callers with a positive, clear voice, answering general questions about the hotel and transferring callers to other departments. Direct workflow of Guest Service Attendants regarding guest luggage and amenity needs. (10 marks) Q4. What are occupancy ratios? One of the earliest printers to come with personal computers was the dot matrix printer. Individuals who well dress suggest power and status; therefore, the first impression is only part of creating a positive relationship between the hotel and the customers. The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. Complaints are business opportunities or threat. Define Budget. The front office is the most client-facing of divisions at investment banks. Here are a few of the primary reasons that communication is so important in a workplace: He should be able to match the job needs to time available for effective and efficient performance. The front office must provide lists for expected arrivals and departures for the day in advance, and notify housekeeping of actual arrivals and departures as and when they occur. The most important administrative functions of the manager include planning, organizing, staffing, directing, communicating, controlling, co­ordinating and motivating. To manage front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience is maintained. The front office manager cannot assume that an employee knows how to do certain tasks. Front office departments are important to a company as they provide a number of benefits. Other than that, work with Housekeeping and Engineering on daily operations regards to guestroom status. Every village tool has a post office. Looking for a flexible role? As conclusion, this assignment to know different organizational structures in hotels, update and develop procedures necessary to practice in all aspects of fire, health and safety in the hotel workplace, providing effective leadership in the role of receptionist, inform and instruct trainee receptionist in a positive attitude to the responsibilities and duties of front office, an overview of job opportunities and progression, interpret job descriptions and process applications. We make the hiring process one step easier by giving you a template to simply post to our site. Do you have a 2:1 degree or higher? At the time of check-out, the folio balance must return to … Auxiliary or administrative management functions. They should know basic product knowledge, type of rooms and hotel facilities in the hotel. Pay company bills by cash, vouchers, or checks and request information or assistance using paging systems. It is the first point of interaction between the hotel and the guests. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, … Manage operation of the Front desk including Cashier. The nature of the Front Office job is such that he is almost always crowded with various jobs and he often loses control over his time. Each part of a job or each operation may be done by a separate person. Besides these, the office should also direct, motive, coordinate and remunerate employees to maximize their productivity. Verifies all hotel paperwork is correct and balanced. Where practical and possible, REDUCE use of items, RE-USE whenever possible, and RECYCLE those items that can be. Provide administrative, reception and program support to management and staff .Manage phone activity including providing general knowledge to callers. The front office and its manager(s) are responsible for, a variety of important hotel functions. Receive and disburse money in establishments other than financial institutions. Importance of Front Office Department: Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records. Weigh items sold by weight in order to determine prices bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Lastly, they also must register and assign rooms to guest and resolve guest complaints within scope of authority; otherwise refer the matter to the management. Must be knowledgeable in making reservations. Functions of Front Desks. Work is performed in an office environment. Time is a unique resource (24 hrs a … Functions And Importance Of Front Office Coupons, Promo Codes 01-2021. Office operations are also known as office services. Lastly, most importantly, the individual must coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result. There is a post office in almost every locality in a town or city. Organize and maintain files and records; update when necessary Our academic experts are ready and waiting to assist with any writing project you may have. Study for free with our range of university lectures! Verifying posted entries to guest and non-guest accounts 2. Reservation agents can contact clients through telephone conversation and back them up with a variety of reservation software on computers. 1. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. Front office staff are the first and last points of contact for everyone who calls or walks into your school. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. I have contacted offices of very popular plastic surgeons and am shocked when I interact with a person who is not knowledgeable, professional or makes spelling errors in emails. One of the most important functions of the Front Office Manager is Time Management. 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